IVR (Interactive Voice Response)

It goes together like bacon and eggs, Batman and Robin.

Interactive Voice Response technology is a great complement to your existing mobile marketing campaign, and Advanced Mobile is one of the few companies in North America with extensive experience in both IVR and mobile technology.

IVR technology is a mature solution that allows consumers to navigate an automated telephone program through the touchtones on their landline and mobile phones.  It offers a voice alternative as an enhancement to an interactive mobile marketing program.

By utilizing IVR, you will benefit from the cost savings associated with labor and staffing of your customer service center, since computers do most of the work normally done by employees.  If, however, a customer needs to speak with a service representative, that option still, exists so there’s no degradation of service supplied.

You may consider using our Pound Code technology for access to voice prompts via an easy to remember number on your customer’s cell phone.  This exciting new technology allows the consumer to touch the pound sign followed by a 4-digit number to access an interactive voice response system.  With many products, the user experience is greatly enhanced via pound code technology. Dial #968 to hear the pound code in action.

Another option is to combine these two versatile technologies.  With Advanced Mobile’s innovative IVR-TXT technology, a phone call can actually initiate a text message response.

We live in a diverse country, not only in terms of races and backgrounds, but also in greatly varying degrees of technology acceptance among consumers.  No one medium is right for everybody.

To maximize participation, you need to offer the best solution for every individual.